Flame Retardant Wood Slat Acoustic Panel For Office And Studio Use

Q1: What is the first step to place an order?
A1: After finalizing specifications and approving samples, we will issue a Proforma Invoice detailing costs, payment terms, lead time (7-14 days), and MOQ. Order confirmation requires a signed PI and payment of the deposit.

Q2: Is Telegraphic Transfer (T/T) secure for international payments?
A2: T/T is a standard and secure method for B2B international trade. We only provide bank details from our verified corporate account and recommend that clients confirm details via multiple channels before sending funds.

Q3: Can I use a Letter of Credit (L/C)?
A3: Yes, we accept L/C payments. Please note that this may add time to the order processing phase prior to production and requires agreement on the terms upfront.

Q4: What is your policy if there is a small balance discrepancy after the final shipment is measured?
A4: The final invoice is based on the actual produced quantity, which can vary slightly (typically ±2%) from the theoretical order quantity. We will issue a balancing invoice or credit for the difference based on the agreed unit price.

Q5: Does paying for a custom sample speed up the lead time for the main order?
A5: No, the production of the custom sample and the main order are sequential processes. The 7-14 day lead time for the main order begins after the custom sample is approved and the deposit is received.